At Koky Beauty Supply, we are committed to ensuring that your order is processed and delivered in a timely and secure manner. Please review the following shipping terms before placing your order.

Shipping Methods

We offer several shipping options to best suit your needs:

• Standard Shipping – Estimated delivery within 3 to 7 business days.
• Express Shipping – Estimated delivery within 1 to 2 business days (depending on product eligibility, as some items cannot be shipped by air due to their nature).
• International Shipping – Estimated delivery within 7 to 14 business days, depending on destination and customs clearance.

Please note: Delivery times are estimates and may vary based on location, carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order, as well as the shipping method selected during checkout.
• The estimated cost will be displayed in your shopping cart prior to completing your purchase.

Processing Times

• Orders are typically processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• You can track your order using this number on our website or directly on the carrier’s website.

Shipping Restrictions

• Certain products may be subject to restrictions due to size, weight, or transportation regulations (e.g., items prohibited from air transport).
• If your order contains restricted items, you will be notified during checkout.

Delivery Responsibility

• Please ensure that the shipping address provided is correct and complete. Koky Beauty Supply is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
• If the carrier marks an order as "Delivered" but you have not received it, please contact the carrier directly. We are not liable for packages stolen or misplaced after confirmed delivery.

Damaged or Missing Items

• All our shipments are covered by shipping insurance.
• If your package arrives damaged, you must notify us within 7 calendar days of delivery with photos of the damage. We will work with the carrier to resolve the issue, which may include a replacement or refund.
• For missing items, please contact us immediately upon receiving your package.